What is Guest Folio?
A guest folio is the itemized record of all charges and payments associated with a guest's stay at a hotel.
A folio starts when a guest checks in and accumulates charges from every department throughout their stay — accommodation, food and beverage, bar, laundry, guest services, and any manual charges. Payments, refunds, and adjustments are also recorded on the folio, creating a running balance that is always current.
Modern PMS systems like Hospio360 build the folio automatically. When a restaurant order is linked to a room, the charge appears on the folio instantly. At checkout, the invoice is already complete and can be exported as a PDF.
Example
A guest checks in for 3 nights. Their folio accumulates room charges, two restaurant meals, a laundry order, and a minibar charge. At checkout, the folio shows all charges, all payments made, and the remaining balance.
Why Guest Folio matters
The folio is the single source of truth for a guest's financial account. Errors on the folio create disputes at checkout, slow down departures, and damage trust. An automated folio system eliminates manual charge entry and ensures accuracy.
Related terms
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