What is Walk-In?
A walk-in is a guest who arrives at a hotel without a prior reservation and requests a room.
Walk-in guests are more common in certain markets — business districts where travelers arrive without plans, tourist areas where guests are exploring options, and budget segments where advance booking is less common. Hotels typically charge walk-in guests the rack rate or a slightly discounted version, since there is no OTA commission involved.
The key to handling walk-ins well is speed. If your front desk can check availability, quote a rate, and process check-in in under 2 minutes, you convert more walk-ins into stays.
Why Walk-In matters
Walk-ins are pure profit when you have availability — no commission to OTAs, no advance booking costs. But they require your front desk to check availability, quote a rate, and process payment on the spot. A fast PMS makes the difference between converting a walk-in and losing them to the hotel next door.
Related terms
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